We had a Sears service rep come to diagnose a problem with our Sears Whirlpool Calypso washing machine on 3/30/2010. He was here for an hour, charged for two hours, and misdiagnosed the problem. We chose to make the repair ourselves, as is always a consumer option, purchased the part he said was the problem, and then discovered that the actual problem was a different part, thus costing us twice the amount, and a lot of time and trouble, as well as the charge for the service call. When I called Sears customer service to request a refund... read full review »