My Time Warner internet service was set up on 9/29/10. At that time, I applied the promotion which was free Motorola wireless modem (pay $99.90 and get the full refund later). However, wireless connection was very poor and unstable. After I had technicians a couple times, I was advised to use reg. wired modem, and was told to return the wireless modem to Time Warner local center, and pick up wired modem. Therefore, I returned the wireless modem at T.W. local service center on 12/1, and had the receipt for it. After about a month, I... read full review »