I am a Business customer of Verizon Wireless. I usually go through my Verizon Business Representative or call business customer service, who have both been excellent in their customer service. However, today, I had to take care of an exchange immediately. I was told by my rep that I would be able to go to a Verizon Direct Retail store in order to take care of the exchange today. Little did I know that upon walking in the retail store you're supposed to SIGN IN...no matter what you are there for. I had not signed in and waited for 25... read full review »