I used to purchase many items from this company. The quality of the items was high and the customer service was excellent. HOWEVER, they have changed drastically. In early August I purchased an item from them. When I received it, it was not the item shown in their catalog/web page. On August 7th I spoke with Jacqueline. I was told that since it was their error, I could have free return shipping and that they would credit my item, plus my original shipping back to my account. They did credit my item on September 25th. The credit for the... read full review »