I called tech support for a 2 year old Photosmart printer. You have to use the special ink cartridges that came with the printer the first time you use it. I lost them. I had the printer out of the box and not used when I moved and finally got back to wanting to use it. I bought cartridges specifically for Photosmart printers. Did not work. I got on tech support chat and he said it was the wrong brand. I said it's HP Vivera the brand they reccommend. He said take them back maybe they're defective. I explained again that I did not... read full review »