Back in July 2009, after cancelling a $5000 vacation to Hawaii I was promised a refund minus cancellation fees. I waited patiently through 2 billing cycles, being told it can typically take that long to show up on my credit card. Now, almost a year later, I have filed a report with the BBB and taken action through my credit card company. Thank god for Bank of America who eventually refunded my money. These actions were only taken after MULTIPLE attempts to contact a representative of the Visitor Center. At first I was brushed off...told... read full review »