Terrible customer service relating to elderly/disabled passenger. Recently booked a trip DEN/MCI with my elderly mother who needs an aisle seat. The route did not offer the "Classic" fare, so no advance seat assignments were permitted. When I tried to check in online 24 hours in advance, could not check in for my mother because we had a "meet and assist" request. When I tried to call reservations to get the seat assignment (should have been a simple request), the phone system does everything it can to discourage you from... read full review »