Due to the Bangkok situation in April/May 2010, AirAsia offered options for customers: 1. Change Dates of the flights 2. Re-route of the flights 3. Credit Shell There's no easy way to engage the AirAsia easily, the emails responses are always standard answers which give us no direct answers. The live help chat does seems like a great idea; however upon engaging them I realize it is more like a redundant channel instead of a value-added service to customers. There's a phone support which are all solely IVR. AirAsia offer... read full review »