We have a maintenance agreement that covers annual servicing for the central air conditioner we purchased from Sears. This was included in the purchase price. Beginning with the first year and subsequent years this service has been a disaster. We call every spring to set up an appointment and EVERY time no-one shows for the first appointment we schedule. We of course have to take time off from work and be available from 8Am - 5PM! When we call(they've never called us) to ask why no-one shows we have gotten a variety of answers i.e. there... read full review »