I'm not sure who you hire to read this but I don't presume I'll get a response from a company such as yours. At least it'll make me feel a little better to know I had my say. I am from Ottawa, Canada, and on November 27th 2009 I purchased a pair of black shoes at the Sears store located at the downtown Rideau Centre. I have been long-time Sears customer, but that day I made 3 mistakes which, according to your store policy, are unforgivable. They will also likely result in my not shopping at your stores unless it is to... read full review »