After being a customer, and spending money on numerous orders, my account was disabled. I called, contacted them electronically, and got various silly reponses. Finally, when I sent a terse email, I got a serious response. As I had not ordered in 3 months, my account was terminated. What if Sears and Mastercard had this policy? My business would tank if I turned away a clinet, no matter how long the last contact had been. Their policy seems to br customer dis-service from my expereeince with the phone and email contacts. read full review »