HP customer service is terrible. Received a new desk top which was missing antivirus software I had purchased. Thought it would be a simple call. Over 3 days I spoke to total of six people. The last call went on for 90 minutes. Still no resolution. One person told me it should ahve been preisnstalled and I should send the computer back. Another told me that they should have sent me a disk. All they need to do is send me a disk for me to install. read full review »