This is a letter that I sent to HomePlace. Apparently the person who sold the furniture to you is your "ally". They are supposed to help. Jack sounds helpful but I think his hands are tied. When CUSTOMER SERVICE NEVER places a call to you, there is a problem with customer service. After one week of purchasing this sofa, I asked to return it. There was a $500 restocking fee! I should have paid it and considered myself lucky. No, I trusted them. I thought Jack and Anastasia would be working to help me but I don't think they... read full review »