Phone No.: xxx-xxx-xxx Serial No.: xxx xxx xxx xxx xxx xxx To Whom It Concerns: I called your Customer Service Department this morning (5/10) at 11:00am. I spoke to a customer service representative (did not get his name, but he was heavily accented) to update my credit card information and to purchase new airtime for my phone (current service expired at midnight on 5/10/10). I spent a considerable amount of time on the phone with thIS customer service rep (23 minutes) while he was supposedly updating my credit card information... read full review »