I worked in one of Sears national call centers for a few months and had to leave. When people call their local Sears Parts Store, they are redirected to our call center where their call is answered by a person trained to get deep into their pockets. Elderly people just calling to check the store hours of their local store will have bought several items they had no intentions of purchasing before they get off the phone. If you are unlucky enough to get a cut-throat on the other end of the line, they will automatically schedule to have a... read full review »