I ordered a few products from ULTA .com as Christmas gifts for my friends. I got completely different items shipped to me. Called customer service, they read from a script, was of no help. Took all of the items to an ULTA store, they could not help me either. There's some discrepancy between their online ordering and shipping systems. I compared the sales and packing slips. The SKUs are the same on both, but the items/item descriptions do not match up. Unless this is fixed, there will be lots of unhappy customers. read full review »