I tried to order the awesome auger for $19.95 and ended up ordering other items amounting to $65.00 with expedited shipping that I received in 10 days with $46.00 shipping I called 5 Minutes after placing the order when I saw the costs and talk about rude and nasty the customer service rep wouldn't let me talk to the supervisor or her superior. Stay away from the awesome auger sight. Very costly. I refused shipment and was charged the $46.00 anyway and no way to contact them. The rep told me there was nothing I could do but pay the bill and guess what she was right. read full review »