I just now canceled my account, - can't pay unless you have a routing number. - can't pay with your debit card at the store. - the person in the customer service area does not know the amount you owe...seriously folks!!! The customer service area at kohls has not idea how much you owe, so if you dont have your bill with you you basically have to call and be on hold for hours. - customer service over the phone is incompetent!!! I mentioned that I wanted to cancel my account but had a few questions first...so the rep tell... read full review »