I was the contact person for problems with neighbors phone. I missed the first service call as I was gone for 2 hours. I rescheduled and was promised a tech would visit the next the next two days. They did not show up. I rescheduled for the next two days. They did not show up. All AT&T puts money into is sales. It seems when you have a problem (most likely was a previous installer caused) you seem to be on your own. AT&T service is poor at best. read full review »