We took our Expedition and Outlander to Pep Boys for service. $400 later, they returned the Outlander to us about lunch time. I had to call them at 3:30pm to see about my Expedition. They told me they found the issue, but that they part had to come from the dealer, would call me with a price tomorrow. 5pm, I get a call from Juan telling me he has bad news. They were able to find a vacuum hose that would fit, but while test driving the SUV, someone rearended them! Not their fault, but why I was even more pissed is that Juan was not apologetic... read full review »