My 72 year old mother recently purchased a freezer from Sears.com. The delivery was scheduled for a Tuesday at 5:45 pm. The delivery department called around 5:00 and said that there was a delay and they would be at our home by 7:15 pm. Things do happen, so we just waited. And waited. And waited. By 8:00 pm, my mother was calling the delivery department every 15 minutes to try to get an update. They could tell us nothing. Finally, the truck pulled in at 9:15 pm! The driver came in to see where the freezer was going, and then the trouble... read full review »