Took my Hoover Steam Vac to our local Sears where I purchased to shampooer. I purchased it 08/25/08 along with a 3 year extended warranty. Our sears people are so nice and assurred me it would be fixed and back to our sears in a week to ten days. Then I get a call from Yavonne telling me I had no warranty on the hoover. After arguing with her that I did. She told me to call Nancy at SCS NCR and Nancy said she would take care of it for me. Many weeks later and many calls later I finally get ahold of George and he says he shampooer was repaired... read full review »