Hubby bought LEO wedding rings there. Recently one of my diamonds fell out and they refuses to replace it. We get it inspected about 5 times a year and the warranty should cover this. However the sales people never ask for the paperwork to document the inspections. THIS IS THE FINE PRINT and clause in the warranty. It seems like they do this on purpose so they won't have to cover for lost diamonds!!! The staff are terrible and the Customer Service in the headquarters are just as bad since they are not willing to work with the customer to find a resolution. DO NOT SHOP THERE. read full review »