Super-nice agent when he came to my apartment to sign me up. 2 years later, I was moving to another apartment and it was all fine with their "MOVING" option. Suddenly, I get a letter in the mail saying my account was with collections!!! This is inspite of the fact, I called twice and made sure that the account is still active and I could get it activated in another location. Very obnoxious customer service. Not to mention, the alarm unit was defective. It NEVER worked for one of the windows. And when I called them, they said I would have to pay more to get it fixed. stay away. read full review »