First of all they never honor the rewards deal. Customer service is very bad and they just lie to you to get off the phone. i am stuck in a 2yr agreement In june I will be at one year so I will bite the bullet and pay the 216.00 early termination fee. to get rid of the 100.00 monthly bill for very basic cable. Only positive about direct tv the picture quality is the best but that is not worth the$$$ and stress that you will have with this company. read full review »