I have been a steady customer since they came to NY Recently I bought several things including a Stila primer, whose pump didn't work. I tried to exchange it the following day, with the receipt, my credit card and my'beauty insiders card'. They wouldn't exchange it without 'state issued i.d.'. They didn't need onethe night before when I spent the almost $100. I wasnt asking for a refund nor a credit -merely a functioning bottle. They lost me forever. read full review »