This agency was never able to provide tickets to the Michael Buble' concert in Newcastle, May 2010. Despite my repeated phone calls to them and their promises that the tickets would be dispatched in time - they of course never arrived! I booked these tickets 6 months before the concert date. They were the only company to have tickets still on sale. The seats were prime position and I was told this was because they purchased in block groups. I was suspicious but gave them the benefit of my doubt ... how foolish! I am now chasing a full refund ... let's see if that arrives. read full review »