Direct Tv customer service is AWFUL! The reception was pretty bad in my apartment and so I asked to leave or give me an incentive to stay with them. They offered me a "select" choice package with certain channels and I had to pay 10 dollars on top of what I was paying to get maybe 15 more channels if that. The reception is still bad and you have to pay $80 to have someone come and fix it for you. Why would I have to pay extra for something that should already be working? I had Time warner before and they never made you pay to have anything fixed. I am planning on changing cable soon. read full review »