They were very nice at first. They make the appts. with providers so made an appt. for me - with a provider who did not know the products. After that experience, I requested they make more than one other appt. so I could have a choice was told no, they'd make only one other appt - I got upset, then was told that they would not help me and I should go elsewhere - insulting and disrespectful. Also was told verbally (do not recall a phone disclaimer) that they recorded my conversation). Since found out that ahearingaid.com existed before Planet Hearing and they are much better. read full review »