I bought my daughter a Christmas dress at sears .com on Novemeber 20, 2009. I recieved an order confirmation soon after, but never a shipping notice. 2 weeks later, I called sears.com and was told the item was DISCONTINUED!!! This was the 1st notice I had ever heard of the item being out of stock. I immediately asked for a refund and was told it would take 30DAYS!!! It is now FEBRUARY 9, 2010 and guess what...NO REFUND STILL!!! Everytime I contact sears, I get the run around from one of their little puppet customer service reps. NO ONE KNOWS... read full review »