Our box spring arrived dirty with a gash on one side. The delivery men called the warehouse representative to report the damage and the rep. offered us $100 to take the box spring as delivered. We agreed and were told the check would arrive in 4-6 weeks. After 6 weeks, we began calling customer service, the district manager, etc., but no one returned the calls. Eight weeks later, no check and no returned calls. We will end up picketing the store. read full review »