I am a software engineer who has used a variety of brands. I got a 3 month old DV6t-2000 i7 quad core with 8GB RAM for development purposes. I trusted in HP brand and bought this computer to see that there is absolutely no support. The support department is offered replace the whole panel and reformat the PC for one of the key-caps(in my case up arrow) being loose or broken. I told them this was not an option for a new PC but they insisted. Just when I was forced to accept their resolution, they added that also the PC would be reformatted to... read full review »