I can't believe that a direct TV supervisor quoted his script and would not acknowlede that a tv controller less than one month old should be replaced by the company at no charge instead of charging $15. We have been a long time customer, upgraded and received a new controller. Before a month's time, the controller quit working. Rodney #10023187 did not care at all about satisfying a long time customer. His voice was matter of fact and never intended to even consider helping me. read full review »