I have had a Support.com subscrition for 4 months so far and finally I had a support issue where I needed technical help. I called them yesterday and after getting a quasi-apologetic voice telling me they were busier than expected I waited on hold for a support engineer for well over an hour. Tried again this morning. Same result. I actually tried calling on my cell phone while on hold and this time I actually got a person to answer. She, too, apologized, saying that they are trying to hire some support engineers--or did she say "more... read full review »