Here's a nasty surprise from Qwest: If you use their AutoPay feature, you can pay automatically with a credit card. Every 2 years, you're supposed to log in and tweak the expiration date on your credit card. Qwest is one of the few businesses that won't send you a reminder to do this. Instead, they silently erase your credit card from your files. You'll think everything is fine until you get an e-mail saying (paraphrase) "[Guess what! Your balance is over $100! But don't worry, this balance will be paid in full by... read full review »