Not only do they fool you about requiring the upgrade to keep up with Facebook (you can't get much unless you pay an arm and a leg for screenshots) but I have gotten NO keystrokes showing email usage for weeks. I also get no keystrokes for Word docs. My kid spent hours online but I got virtually no data back for the weekend. It's very buggy -- either doesn't download or blocks the wrong sites. They apologize and I ask for a supervisor, but all supervisors are in meetings...you get the picture. I asked not for my money... read full review »