I accidently dropped my notebook and the CD/DVR optical drive will not stay closed. I spoke to a representative almost 3 weeks ago who told me my notebook is not covered under the accidental damage protection plan. I know I selected that service plan. I'm always dropping these darn things. So I spoke to a second representative who told me yes, I was covered and they would send a replacement optical drive out immediately. I never received the optical drive so I contacted a third representative this evening who again told me I was not... read full review »