Took my car in for a routine tire change 2/13/10 and had my wheel locks ripped to shreds. the manager informed me that they, in fact, broke them, but would not pay for new wheel locks nor the key. Spoke with the district manager, Mike Roth and he told me they, NTB, were not responsible. So I had to call a tow truck and have my car towed to another shop in DC and they removed the shredded wheel lock in 15-20 minutes. I will NEVER do business with this company again. read full review »