On the 19th of the month, I requested an "Extension of Due Date". I did this online via the website. I received confirmation and printed the document. At the time, I didn't even owe a full month of service because I had paid extra (my choice) the previous month (had another billing problem then as well - charged for something incorrectly). The 'extension" was until the 30th of the month (actual due date was the 25th). On the 28th, I received an email notice from my bank that this payment had been taken from my account... read full review »