We booked a non-smoking room for DAYS INN DOWNTOWN MONTEREY (San Carlos Inn) at Hotels.com. We received a SMOKING room and Days Inn refused to move us saying they were BOOKED, which was a lie. We then called Hotels.com where we booked the room and all they could do for us was give us a 10% discount of $26! We decided to suck it up and stay in the room because no one cared to better accommodate us. The room smelled AWFUL, including the bed sheets and curtains. My husband later tried to access the Wifi they claimed they had with the... read full review »