I dropped off a string of rare South sea pearls to the West Hartford Store on LaSalle Road to be restrung. I dropped off 57 pearls, but when I came back to pick them up, to my utter surprise and dismay was handed back only 56 pearls. And that was just the beginning of a horrible experience with the store. Long story short, I escalated the matter to the store management. They acknowledged that they had lost the pearl, but were unwilling to repair the damage caused!!! Unbelievably poor customer service. Adding insult to injury, they still... read full review »