"Consumer Reviews on Companies, Products and Services"

USER REVIEWS (Sumatrine)

Travelocity.com
Sumatrine June 2, 2010
While traveling in Virginia, I mistakenly booked a hotel online in Richmond, rather than Roanoke, Virginia, I immediately realized my error. I called Travelocity within 2 minutes to cancel, or transfer the reservation. The man I spoke to refused to help me, and refused to let me speak to a superior. Instead, he kept me on hold until my cell phone battery wore out. Follow up emails and phone calls were met with more robotic answers--at no point was I ever spoken to as a real human being. I have used Travelocity many times in the past, but... read full review »
Filled under: Travel Location: United States

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