We have had the Verizon residential bundle for almost one year and have requested a in home service tech to fix a few problems with FIOS Internet and TV connections for over a month. We have talked to half a dozen customer service reps over the phone, waited for service visits that never happened even after we spoke to the "manager" nothing was done.We have tried to work with Verizon to resolve the issues, but we only get alot of snotty attitude from the phone support techs, Verizon has the worst customer service department we have ever seen, they believe the customer is never right. read full review »