I did travel from Mexico DF to Tapachula on May 30, 2010. There was bad weather and we returned to Mexico DF, the customer service was a total nightmare and at the end they loss my luggage. I was traveling to Guatemala and could not continue since I did not have my luggage available. I returned to Chicago and every time I call they indicate that they are not able to locate my luggage. I did a search in the Internet and for missing luggage they pay 75 days of minimum wage in Mexico (450.00 dollars). My golf clubs alone were over 3, 000.00 dollars, what a nightmare. read full review »