I called Dell for technical support recently. They guaranteed that with a $59.00 charge my problem would be resolved. After paying the fee, and within a couple of minutes they escalated the problem to the next level of technical support who said that with $119.00 they would have the issue resolved. At that point I demanded my money back. They promised to refund the $59.00 within 10 business days. That was about a month ago. I called back to complain two weeks ago. They had the supervisor on the line who promised again, to refund the money... read full review »