I attempted to change my flights to take a longer weekend. Looked up the fares on their site, the difference was about a hundred dollars. I expected the additionsl 100 dollar change fee. What I got was a $660 dollar total change fee which I, of course, told them where they could put it. So..went to the airline site, made the same changes, total cost with an upgrade to free baggage, fully refundable exit row window..$134. So..CheapO is not cheap and, when it comes to customer service, is. I can guarantee I will advise everyone I know in my 80, 000 employee (+ 50k contractors) NEVER to use CheapO. read full review »