We experienced a problem with Optimum when we were misinformed by an Optimum Representative in regards to billing and payments. We were under the impression that we had an additional 2 days to make our payment of 160. (We asked for a 2 day extension) 2 days later when we called to make our payment the automated system reflected that payment was owed in the amount of 320. We called to speak with a representative to find out what the problem was. It turns out that within the 2 days another bill had generated. The representative explained... read full review »