This is the letter that i sent to National Express today, just to let you know people out there what kind of people´s working in that company To whom it may concern: It is not only on my behalf but on the behalf of 8 other passengers I am complaining today. The bus 010 destination Cambridge, departing from London (Victoria) at 21:00 Hours, departed the station 16 minutes late. Apologies were given to me and some other passengers at the Victoria Coach Station, explaining the driver was "in the office on an urgent call" and... read full review »