My 81-yr-old mother has bought a Sears' maintenance plan for over 10 years. She called to schedule her annual check up for her air conditioner. Sears set the appt for June 3 between 1 - 5pm. They never showed for the appt. I called on Friday, June 4 to ask why they did not show for the appt. I was told that they called on June 3 at 10:52am. No one answered the phone so they cancelled the appt. I told them that the air was not cooling so another appt needed to be scheduled. They told me that the next available appt was June 14. I told them... read full review »