We had the worst experience trying to order a kid's bed from mercantila. Horrible customer service. We constantly had to phone them to track our order that was three weeks later after our two year old's birthday. When it finally came they botched the delivery and only sent half the bed. They then made us pick up the delivery charge which was over $100. We ended up spending $131 on a bed we never received. Multiple follow ups to customer service have been ignored. DO NOT ORDER FROM MERCANTILA! We will go back to Amazon for all of our online shopping. read full review »